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great opportunity in top company-customer service

  • Call Centre
  • Cambridge
  • £9 - £9.5 per hour
  • Temporary
  • Full Time
  • 343845/001
  • 17 May 2018
  1. Jobs in Cambridgeshire from Harvey Nash
  2. Harvey Nash
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Role Purpose

To be point of contact for telephone and email based cardholder enquiries relating to cash card elements on behalf of a retailer led loyalty card product.

Key Accountabilities
* Consistently deliver quality cardholder support
* Maintain/ enhance cardholder satisfaction
* Take ownership of cardholder inquiries and problems
* Manager cardholder expectations
* Documentation of transaction details in tolls required
* Escalate the call/ transaction whenever necessary to solve the issue
* Ensure response time and resolution time objectives are met
* To regularly provide updates for improving the knowledge base
* To attend any necessary training, meetings etc, as required by the management

Core Skills
* Strong customer service focus with the ability to empathise with the cardholder and prioritise needs
* An effective communicator with peers, management and cardholders
* Good team player supporting, where needed, all members of the Service Centre team
* Good problem solving skills
* Excellent PC Skills (ability to use databases/ Outlook email/ strong typing ability)
* Good written communication skills
* Commercial awareness

Qualifications
* GCSE or high school equivalent and above including Math and English

Experiences
* Essential: previous working in a customer facing role
* Desirable: experience in a financial or card related process/ organisation

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