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reception manager - cambridge

  • Hospitality
  • Cambridge
  • 22k p/a
  • Permanent
  • Full Time
  • PCH/D/037819
  • 19 May 2018
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Reception Manager - Cambridge

Up to £22,000 + circa £1500 in Grats


* Do you have hotel reception supervisory experience now looking for their next step as a Hotel Reception Manager?
* Do you have sensational customer service facing skills and would love the opportunity to work for a growing hotel group?

My client is a beautifully located boutique hotel in the heart of Cambridge and now has a need for an engaging personality who could operate as a HOTEL RECEPTION MANAGER.

This role is a very hands on role where you will be on the front desk as a receptionist checking in guests and dealing with queries. As the Reception Manager you will also be expected to cover 1 / 2 Duty Management shifts per week.

The main of your role as Reception Manager will be to ensure the effective running of the reception front office and night operations, whilst you and your team also demonstrate the highest standards of customer service to all incoming and exiting guests.

* To maximise all sales and taking every opportunity to up sell softly
* To work closely with the Sales and Marketing Manager and Reservation Co-ordinator to ensure the website and those belonging to third parties are kept up to date
* To work alongside each of the other key departments within the hotel.
* To ensure accurate billing with a full paper trail
* Weekly Banking and maintenance of Petty Cash
* Revenue management: occupancy levels, average room rates, yield (selling right rooms at right rate)
* Checking supplier invoices
* Monthly accommodation stats and reports

Who Would This Role Suit?
An experienced Reception Manager looking for a move, or a Head Receptionist / Reception Supervisor looking for a step up.
* A friendly, happy natured, and self : motivated individual who can inspire their immediate team, colleagues, and guests
* To have the presence, persona and aura to be the face of the hotel for guests upon arrival.
* Knowledge of computerised hotel and reservation system is desirable.
* The flexibility work a variety of shifts that range from; 07.00 - 15.30 / 15.00 - 2300 or a middle shift such as 09.00 - 18.30.
* Strong administrative and IT skills.
* Some experience of reservation and revenue management experience would be advantageous

What is on Offer for this role?
* A salary of up to £22,000
* Around £1500 in grats per year
* 28 days holiday per annum including public holidays
* Dry cleaning of work clothes
* Meals on duty
* Discounted food and accommodation in hotel and sister hotel
* Contributory pension scheme

Please note ALL candidates with Eligibility to work in the UK will be contacted via email with regards to the status of their application

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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